Delivery & Orders

For any top online shopping store, besides providing the best prices, a quality shopping experience, and top-notch customer support, one must also work on the delivery process. That’s why Shopping Jin is continuously working on providing fast, safe, and free delivery to our customers across Pakistan.

We keep our delivery process completely transparent. We have made deals with all reliable courier companies in Pakistan. Our MOU has allowed us to offer the best delivery with cash-on-delivery service. Please find below important information regarding our delivery process, time, charges, and tracking.

Delivery Process

Our delivery process comprises two important phases: Dispatch & Delivery. Each phase has different responsibilities and departments.

Phase 1 – Dispatch

  • Once you place your order, it gets updated in our system, and our sales representative calls you within a couple of hours for confirmation.
  • Once your order and other details are confirmed via call, we will start processing it. We make sure that the product meets all our quality guidelines.
  • Once our quality checks are completed, we double-pack the parcel for extra protection and dispatch the product through our delivery partners.
  • These steps complete our dispatch phase. It usually takes 24-48 hours to hand over the parcel to our trusted delivery partner. After the handover, we share the delivery tracking code with our customer via WhatsApp and email.

What is asked during the order confirmation call?

We face a huge number of fake orders by our competitors; that’s why we have to confirm that the order was placed by a legitimate person. The call covers 3-4 main things:

  • Confirm that you still need the order.
  • Confirm your active phone number and delivery address.
  • Confirm the product availability and price.
  • Ask for the preferred freight method.
  • Update you regarding the total delivery charges of your order.

Phase 2 – Delivery

  • Based on your preferred delivery method, our delivery partner collects the parcel and hands it to their office, where it gets scanned, and your order tracking status gets updated.
  • The logistics team of the delivery partner then sorts the fastest and safest delivery route. Once finalized, your order gets shipped to the office nearest to your location.
  • Once your parcel is in or near your city, you are informed by our delivery partner, and they confirm your availability via call. After confirmation, their rider arrives at the designated time and hands over the parcel to you.
  • The delivery process takes around 1-4 working days. Please note that during the receiving process, if you have opted for cash on delivery, you must hand over the cash to the rider. Also, note that the delivery person isn’t allowed to open the parcel for security reasons. Nor can he allow you to open the parcel before paying him.

How to ensure I am receiving the right product without opening the box?

To ensure that our customers receive genuine products, we share product videos in advance. You can also view our track record of working online on our testimonial page.

What to do if the delivery guy has opened the parcel?

You can refuse to accept the parcel if you find that the rider has opened it. If the packaging is broken, you can simply call us and decline to accept the parcel.

What happens if I miss the call from the rider?

If you miss the rider’s call, please wait; the rider will try to contact you again. If you fail to attend the call three times, we are notified, and your parcel gets returned to us. After three consecutive failures, we personally contact the customer to sort out the delivery issue.

Delivery Partners

Shopping Jin has officially signed MOUs with top courier companies, including TCS, Daewoo, Leopard, TRAX, Swyft, and other third-party cargo and postage companies. Having multiple delivery partners allows us to dispatch your orders swiftly, safely, and on time. These delivery partners guarantee safe and fast delivery of your orders.

If a delivery partner makes a mistake, how does Shopping Jin cover for it?

Sometimes mishaps happen from our delivery partners, and we suffer along with the customer. But Shopping Jin cares for its customers and tries its best to resolve the issue. In the past, we have even gone to such lengths as sending the same parcel again via a different delivery partner just because the previous one misplaced or delayed your delivery. We have also taken strict action against such providers and blacklisted them from our delivery system.

If a delivery partner loses or delays my order, will Shopping Jin be held liable?

Shopping Jin always tries its best to resolve any issue caused by our delivery partners. However, we cannot be held liable for late deliveries by third-party courier companies due to political instability or unforeseen weather conditions in Pakistan. We always try our best to send your order via the most reliable and fastest courier and will do our best to compensate you for your loss.

Delivery Charges

We proudly claim that Shopping Jin never earns anything from delivery charges. We never overcharge for delivery, so all delivery charges are calculated in real time according to your destination and preferred freight method. We only charge you what we pay to our partner courier service.

Although we try our best to reduce delivery charges and offer free delivery on some products, sometimes our hands are tied due to high delivery charges. So we charge minimal delivery fees.

How are delivery charges calculated?

All delivery partners calculate charges based on two parameters: volumetric weight or actual weight (whichever is greater). We have a base price charged per kg and a minimum starting weight (usually 1 kg).

Example: If the charge is 100 Rs per kg, the minimum weight threshold is 2 kg, and we are sending a 0.5 kg item, then we would be charged 200 Rs instead of 50 Rs.

If I don’t receive my parcel, will I get a refund on delivery charges?

No, delivery charges are non-refundable. If your parcel is returned to us, you will have to pay the delivery charges again if you want it resent.

How does Shopping Jin collect delivery charges?

All delivery charges must be paid in advance via Jazz Cash, Easy Paisa, or bank transfer for order confirmation. This policy prevents fraudulent transactions. These charges are non-refundable.

Order Tracking & Cancellation

Once your order is confirmed, you can track it using the tracking number on the respective courier’s website. The tracking code is sent via WhatsApp and email.

If you do not receive tracking updates, please contact us at +92311 0412804 or email help@shoppingjin.pk.

Want to cancel or amend your order?

You can revise or cancel your order by calling our Customer Services team at +92311 0412804 (10 am – 10 pm, PKT Mon-Sat) or emailing help@shoppingjin.pk. If the order has not been dispatched, we’ll be happy to assist. For more details, please visit our return policy page.