Orient Product Warranty – Terms, Coverage & Claim Process

At Shoppingjin, we prioritize customer satisfaction by offering a clear and reliable warranty policy for all Orient home appliances and consumer electronics. Below, you’ll find essential details regarding the coverage, claims process, and terms for warranty eligibility.

Warranty Coverage

Orient provides a 1-year component replacement warranty for all home appliances and consumer electronics. Additionally, the compressors of air conditioners and refrigerators are covered under an extended 3-year component replacement warranty to ensure long-term performance and durability.

Key Warranty Durations

Product Category Warranty Duration Extended Warranty (Compressor)
Home Appliances 1 Year Component Replacement N/A
Consumer Electronics 1 Year Component Replacement N/A
Air Conditioners 1 Year Component Replacement 3 Years Compressor Warranty
Refrigerators 1 Year Component Replacement 3 Years Compressor Warranty
Water Dispensers 1 Year Component Replacement 3 Years Compressor Warranty

Warranty Claim Procedure

To claim a warranty for an Orient product, follow these steps:

  1. Proof of Purchase: A valid purchase receipt is mandatory for warranty claims. Without it, claims cannot be processed.
  2. Authorized Retailers: Products purchased from Shoppingjin are eligible for direct warranty claims. If bought from other sellers, customers must contact the respective retailer.
  3. Assessment by Technicians: All warranty claims are subject to a thorough inspection by certified technicians to determine the nature of the defect.
  4. Service Center Transport: Customers may need to bear the cost of transporting the product to and from the authorized service center.
  5. Component Replacement Timeline: Depending on location and part availability, component replacement typically takes 5-7 working days once the product reaches the service center.

Warranty Exclusions

The warranty will be void in the following situations:

  • If the product is repaired by an unauthorized service center.
  • If there is physical damage due to mishandling, misuse, fire, or external impact.
  • If the product has water or liquid damage.
  • If the serial number is tampered with or removed.
  • If the damage is due to voltage fluctuations or an unsuitable power supply.
  • If the warranty claim falls outside the specified warranty period.

Orient does not cover accidental damage, general wear and tear, or routine maintenance in its warranty policy.

Customer Support & Assistance

For any warranty-related inquiries or to initiate a claim, you can contact our customer support team at:

 ✉ Email: help@shoppingjin.pk
 ☎ Phone: Available during business hours