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Samsung Warranty Guide: Coverage, Terms & Claim Process Explained
At ShoppingJin, we aim to provide our customers with authentic products backed by official warranties. Below, you will find complete details about the Samsung product warranty, including coverage, duration, and claim procedures.
Samsung Warranty Coverage & Duration
| Product Category | Warranty Duration | Additional Coverage | Parts Not Covered |
| Mobile Phones | 1 Year | Battery warranty for 6 months | Accessories |
| LED/LCD/PDP TVs | 1 Year | Distributor warranty applies | Not specified |
| Air Conditioners | 1 Year | 5 Years for standard compressor, 10 Years for inverter compressor | Plastic parts, filters |
| Refrigerators | 1 Year | 5 Years for standard compressor, 20 Years for inverter compressor | Glassware, plastic components, bulbs |
| Microwave Ovens | 1 Year | Distributor warranty applies | Connectors, accessories |
| Washing Machines | 1 Year | 20 Years for inverter motor | Outer casing, top lid |
| Monitors (15″ CDT) | 2 Years | Warranty starts from purchase date | Cables, batteries |
| Monitors (17″ & above) | 3 Years | Distributor warranty applies | Cables, batteries |
Samsung Warranty Terms & Conditions
- Proof of Purchase: A valid invoice or sales slip is required to claim the warranty.
- Warranty Exclusions: The warranty does not cover damages caused by misuse, accidents, unauthorized modifications, or external factors such as voltage fluctuations and natural disasters.
- Non-Transferable: The warranty applies only to the first purchaser and cannot be transferred.
- Repair or Replacement: Samsung reserves the right to repair or replace faulty parts at its discretion without extending the warranty period.
- No Accidental Warranty: Samsung does not provide coverage for physically damaged products.
- Customer Responsibility: Transportation and service charges may apply for non-warranty claims or visits beyond the free service period.
How to Claim Your Samsung Warranty?
To claim your warranty, follow these steps:
- Verify Your Eligibility: Ensure your product falls within the warranty duration and is purchased from an authorized dealer.
- Contact Samsung Support: Reach out to the Samsung customer care helpline or visit an authorized service center.
- Provide Necessary Documents: Present your original purchase invoice and warranty card.
- Product Inspection: Samsung’s technicians will assess the issue to determine warranty coverage.
- Service or Replacement: If eligible, Samsung will repair or replace the defective part as per the warranty policy.
For further assistance, contact our support team at help@shoppingjin.pk or visit your nearest Samsung service center.
