AC Brands
TCL Warranty Policy & Service Centers – Claim Your Warranty Hassle-Free
At Shopping Jin, we stand by the quality of TCL products and ensure that customers receive reliable after-sales support. Below, you will find details regarding the TCL warranty coverage, claim process, and authorized service centers.
Warranty Coverage
TCL products come with a manufacturer-backed warranty covering specific parts and services for a defined period. The table below provides an overview of the warranty coverage:
| DESCRIPTION | TV (General) | TV Panel | AC (General) | AC PCB | AC Compressor | Sound Bar |
|---|---|---|---|---|---|---|
| WARRANTY PERIOD | 2 Years | 2 Years | 1 Year | 4 Years | 10 Years | 1 Year |
| FREE VISIT CHARGES | 2 Years | 2 Years | 1 Year | 1 Year | 1 Year | No Visit |
| FREE LABOR CHARGES | 2 Years | 2 Years | 1 Year | 1 Year | 1 Year | 1 Year |
| FREE PICK & DROP | No | No | No | No | No | No |
Note: Warranty coverage applies only to manufacturing defects. Damage caused by improper handling, external factors, or unauthorized repairs is not covered.
How to Claim Warranty?
To ensure a smooth warranty claim process, follow these steps:
- Contact Support: Reach out to our customer support team using the contact details listed below. Provide your order details, product model, serial number, and a description of the issue.
- Issue Examination: Our team will analyze the issue and guide you on the necessary steps. Based on the nature of the problem, we will determine whether a repair, replacement, or further inspection is required.
- Obtain RMA Number: If a return is necessary, we will issue a Return Merchandise Authorization (RMA) number for processing.
- Product Shipment: Securely pack the product, mention the RMA number on the shipping label, and send it to the designated service center.
- Resolution: Once inspected, we will process a repair, replacement, or refund in accordance with the warranty terms.
Authorized Service Centers
Customers may also choose to visit an official TCL Authorized Service Center directly for warranty claims and repairs. Below are the available locations:
Lahore
Service Center: 4-A/J, Gulberg 3, Lahore
Karachi
Showroom: #4, Dilkusha & Gohar Residency, 6 Tariq Road, Block 3, Delhi Cooperative Housing Society, PECHS, Karachi
Rawalpindi
Address: F-833/22, Rani Arcade-3, Opposite Irfan Public School, Holy Family Hospital Link Road, Rawalpindi
Multan
Address: Shop #19, 20, 21, Business City Plaza, Bosin Road, Multan
Out-of-Warranty Services
If a product falls outside the warranty coverage, paid repair services will be required. Common out-of-warranty scenarios include:
- Expired warranty period
- Damage caused by mishandling, falls, external impact, or water exposure
- Unauthorized repairs or modifications
- Issues arising from power surges, lightning strikes, or natural disasters
For further assistance, contact Shopping Jin’s support team at help@shoppingjin.pk.
