Westpoint Warranty & Repair Policy | Customer Support

At shoppingjin, we are committed to delivering high-quality home appliances and ensuring customer satisfaction through our reliable warranty and support services. Our warranty policy covers defects in materials and workmanship, ensuring that your investment remains protected. Below, you’ll find detailed information on warranty coverage, claim procedures, and customer support.

Warranty Coverage & Duration

Product Issue Warranty Period Coverage Details
Manufacturing Defects 2 Years Covers repair or replacement for defects in materials or workmanship.
Technical Malfunction (within 24 hours of delivery) 2 Years Free repair or replacement if the product fails to function properly.
Physical Damage Not Covered Damage caused by mishandling, drops, or external impact is not included.
Accessories & Attachments Not Covered Additional parts such as blades, connectors, and filters are not covered under warranty.

Warranty Terms & Conditions

  • The warranty period starts two days after delivery.
  • To claim warranty, the customer must provide video evidence of the issue and a valid purchase invoice.
  • Repairable items will be fixed free of charge if they fall under warranty coverage.
  • If the issue cannot be repaired, a replacement will be provided.
  • Refunds are not applicable, except in special cases, subject to company evaluation.
  • Physical damage, misuse, or unauthorized repairs will void the warranty.

How to Claim Your Warranty?

  1. Identify the issue: If your product is malfunctioning, verify that it falls under warranty coverage.
  2. Gather evidence: Take a clear video showcasing the defect and keep your purchase invoice ready.
  3. Contact Westpoint Support:
    • Phone: +92 300 2537744 | +92 21 32250042 | +92 21 32711128
    • Visit Us: Shop# 7024, 7025, 7th Floor, Central Mall, Marston Road, Behind Gul Plaza, Karachi, Pakistan
  4. Verification Process: Our team will review the evidence and determine whether the product qualifies for repair or replacement.
  5. Service Resolution: If eligible, the product will be either repaired or replaced within the agreed timeline.

Returns & Refunds Policy

  • Damaged on Arrival: Customers must report any damages within 24 hours of delivery with a valid invoice and video proof.
  • Technical Issues After Delivery: If the product stops working within 24 hours of delivery, contact support for a free repair or replacement.
  • Change of Mind: Refunds or exchanges are not available for personal preference changes.
  • Final Decision: The Westpoint team reserves the right to evaluate and approve refund eligibility on a case-by-case basis.

Need Assistance? Contact Us!

For any warranty claims, product inquiries, or customer support, reach out to Shopping Jin, our authorized distributor:

Shopping Jin Contact Details:

  • Address: 2nd Floor, Saleem Arcade, Abid Market, Temple Rd, Lahore
  • Email: help@shoppingjin.pk
  • WhatsApp: +92 311 0412804
  • TEL: 0311 0412804

Stay confident in your Westpoint appliances with our seamless warranty and support services. We ensure reliability, efficiency, and peace of mind with every purchase!