Warranty Policy

On average, 20-40% of the price of an electronic appliance goes toward its warranty. These products contain multiple small electrical circuits made of transistors and capacitors, which use chemicals for charging and discharging. Over time, these components wear out.

Most electrical products fail due to worn-out capacitors, but sometimes defects occur due to manufacturing faults. Regardless of the cause, the fear of buying faulty products affects brands and manufacturers. That’s why most branded electronic appliances come with a warranty.

Shopping Jin’s Warranty Policy

Shopping Jin is an official dealer of top brands in Pakistan. Almost all of our products are directly sourced from reliable manufacturers and come with claimable warranties.

Branded Product Warranty

When you buy a product from Shopping Jin, we only open the product packaging to fill out the warranty information and conduct standard Quality Assurance (QA) checks—nothing more, nothing less.

Once you receive the product, you have legal ownership of it and become the direct consumer of the brand. All warranty claims fall under the manufacturer’s jurisdiction, and all product-related concerns are handled between the owner and the brand.

By purchasing a branded product, you agree to their warranty policy. Shopping Jin does not play a role in the warranty claim process. We provide after-sales support, but replacements, repairs, and maintenance are handled by the brand itself.

Warranty obligations—including repairing defects, replacing faulty parts, and offering refunds or replacements—are determined by the manufacturer. For more details on brand warranty terms, please visit the manufacturer’s website.

Note: No brand offers a lifetime warranty. All warranties are valid for a limited time.

Can I claim a warranty for my electronic product purchased anywhere?

No, only products purchased from registered dealers, retailers, or wholesalers of a brand are eligible for warranty claims. Authorized dealers stamp the warranty card, which is verified during the claim process.

How do I know the warranty duration of my product?

The warranty card includes the purchase date, and the manufacturer specifies the warranty duration. This information is also available on the brand’s website and product packaging.

How do I claim a brand warranty?

Simply contact the brand’s service center via the phone number listed on the warranty card or check their official website. Provide your warranty card number and personal details. The brand will issue you a complaint number and guide you through the process.

Are all faults covered under the brand’s warranty?

No, brands have specific warranty limitations. Read the warranty terms carefully at the time of purchase to understand what is and isn’t covered.

Imported Products Warranty

Warranty for imported products is valid, but claims cannot be processed in Pakistan as some international brands do not have service centers in the country.

At Shopping Jin, we care for our customers. For such brands, we offer a 100% brand guarantee and an open-check warranty.

Open & Check Warranty

This option is available for most products that either lack a warranty or whose warranty cannot be claimed in Pakistan. Customers can open the package and check the product themselves. If there are any operational faults, Shopping Jin will replace the item.

Local Warranty

For select products, Shopping Jin offers a local warranty. As an official importer and distributor of certain brands, we provide direct warranty support.

We have a repair lab in Lahore where our technical experts diagnose faults and import replacement parts directly from the brand. After repairs, we thoroughly test the product before dispatching it back to our customers.

P.S.: We only provide local warranties for select brands. The availability of local warranties is communicated on our website and during the purchase process.

For warranty claims and inquiries, contact us via call or WhatsApp at:

(+92) 311 04 12804
(+92) 326 97 44449